Who can and how to activate the withdrawal
The sale and 'assisted by the warranties for defects and flaws provided by law.
Under Article 53 Leg. September 6, 2005 n. 206, if the Customer 'a consumer has the right to terminate the purchase contract for any reason and without giving reasons.
To exercise this right, the customer must 'submit a written notice within 10 working days of receipt of the goods. The communication must 'be addressed, by telephone warning to the e-mail firstname.lastname@example.org
The goods must 'then be returned at the Customer's expense within 10 days from the date of receipt of the goods. It will provide 'to refund the entire amount paid (excluding shipping charges) after verifying the integrity' of the goods.
They are not refundable in any way:
- Food products whose packages are also open partially.
- Household appliances (including coffee machines '), already' used and started the second initialization procedure.
For written confirmation of all the contractual conditions as well as' the additional information referred to in Article. 53 Legislative Decree no. 206/2005.
They can not exercise the right to cancel customers who purchase with VAT
The right of withdrawal is subject to the following conditions (Article 67 of the Consumer Code):
If goods have been delivered, the consumer is required to return it or to make it available to the professional or the person designated in the manner and time stipulated in the contract. The deadline for return of the property can not be less than ten working days from the date of receipt of the goods. Upon expiry of the term goods it shall be returned when they are delivered to the post office or shipping agent.
For contracts for the sale of assets, where there has been delivering the goods, the essential integrity of the property to be returned is an essential condition for exercising the right of withdrawal. It is however sufficient that the property is returned in normal condition, as it has been kept and used with the use of reasonable diligence.
The only costs payable by the consumer for exercising the right of withdrawal in accordance with this article is the direct cost of returning the goods to the sender, where expressly required by the contract.
All items purchased from V S Trade S.r.l.s. They can be returned and replaced with other articles of the same amount within 10 days from the date of purchase.
When decade the right of withdrawal (Article 55 of the Consumer Code)
The right of withdrawal provided for in Articles 64 and following, as well as Articles 52 and 53 and paragraph 1 of Article 54 shall not apply:
for the supply of foodstuffs, beverages or other goods for domestic use current consumption supplied to the home of the consumer, to his residence or to his workplace by distributors who make frequent and regular rounds;
Contracts for the supply of services relating to accommodation, transport, catering or leisure services, when at the conclusion of the contract, the trader undertakes to provide these services on a specific date or within a specific period.
Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal provided for in Articles 64 and following cases:
the provision of services if performance has begun, with the consumer's agreement, before the expiry of the deadline provided for in Article 64, paragraph 1;
the supply of goods or services whose price is dependent on fluctuations in the financial market that the professional is not able to control;
the supply of goods made to specifications or clearly personalized or which by their nature can not be returned or are liable to deteriorate or expire rapidly;
the supply of audio or computer software unsealed by the consumer;
the supply of newspapers, periodicals and magazines;
for gaming and lottery services.
For more information and 'possible to consult the legal text available on the Ministry of Economic Development